At Altiora Consulting, we are committed to providing professional business consulting, strategic guidance, and personalized recommendations designed to help our clients move forward with confidence.
Because our services involve dedicated time, professional expertise, research, and customized work, we have established the following policy to ensure transparency and fairness for every client.
1. Nature of Our Services
Altiora Consulting provides professional consulting services, including:
- Business General Consultation
- Business Strategy Sessions
- E-Commerce Website Audits
- Business Growth Consulting
Our services may include consultations, strategic discussions, evaluations, recommendations, reports, and other customized deliverables.
All purchases are for consulting services and are not physical products.
2. Refund Policy
We want every client to feel confident when purchasing our services.
Before Service Begins
If you request a cancellation before any consulting work has started, you may be eligible for a full refund, provided that the request is submitted within 48 hours of purchase.
If work has already begun, any refund will be evaluated based on the work completed and resources committed.
After Service Has Been Delivered
Once a consultation has been completed, a strategy session has taken place, or a customized audit, report, or other deliverable has been provided, the purchase is generally non-refundable.
This is because consulting services involve time, expertise, and work specifically allocated to each client.
Partial Completion
If a service has been partially completed but not fully delivered, we may consider a partial refund depending on the amount of work completed and the circumstances of the request.
3. Cancellation & Rescheduling
We understand that schedules can change.
Clients may request to reschedule a scheduled consultation by providing at least 24 hours’ notice.
Rescheduling requests submitted with less than 24 hours’ notice may be subject to availability.
Missed appointments or failure to attend a scheduled consultation without prior notice may be considered a completed appointment and may not qualify for a refund or complimentary replacement session.
We will make reasonable efforts to accommodate unexpected circumstances.
4. Service Satisfaction
Our goal is to provide meaningful, professional, and actionable consulting services.
If you believe the service you received does not reasonably match the description provided at the time of purchase, please contact us within 7 calendar days of delivery.
We will review your concern and may, at our discretion, offer:
- Clarification or additional explanation.
- Reasonable corrections to a delivered report or audit.
- An opportunity to address an identifiable service deficiency.
- Another appropriate resolution based on the circumstances.
Any additional work beyond the original service scope may require a separate purchase or agreement.
5. Scope of Services & Results Disclaimer
Consulting services provide professional guidance, analysis, recommendations, and strategic direction.
Altiora Consulting does not guarantee specific business results, revenue increases, sales performance, profitability, customer acquisition, or business growth.
Business outcomes depend on many factors, including market conditions, implementation, competition, operational decisions, and individual circumstances.
Our recommendations are intended to support informed business decisions. Final business decisions and implementation remain the responsibility of the client.
6. Payment & Refund Processing
All payments must be completed through the payment methods made available on our website.
Approved refunds will generally be issued to the original payment method.
Please allow approximately 5–10 business days for an approved refund to appear, depending on your payment provider or financial institution.
Any applicable transaction fees or processing costs will be handled in accordance with applicable law and payment-provider rules.
7. How to Request a Refund or Service Review
To submit a refund, cancellation, or service-related request, please contact us with:
- Your full name.
- Your order number.
- The consulting service purchased.
- The date of purchase.
- A brief explanation of your request.
We aim to review requests and respond within 3–5 business days.
8. Exceptions & Applicable Law
Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.
Refunds and cancellations will be handled in accordance with applicable federal and state consumer protection laws.
9. Policy Updates
Altiora Consulting reserves the right to update or modify this policy as our services and business practices evolve.
Any changes will be published on this page with an updated effective date.
By purchasing a service through our website, you acknowledge that you have had the opportunity to review this Refund, Cancellation & Service Policy.
Thank you for choosing Altiora Consulting.
Strategy · Innovation · Growth